Ccr(Chat) - mohali

3 days ago


Mohali Punjab, India Digital Dots Full time

**Job Description 1: Customer Support Executive - Voice Process**

**Eligibility Criteria**
- **Education**: Graduate or Undergraduate (any stream)
- **Experience**: Freshers can apply
- **Communication Skills**: Excellent English communication (verbal & written) required
- **Shift**: Rotational shifts (including night shifts)
- **Work Type**: Full-time, Office-based

**Key Responsibilities**
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries and complaints with empathy and clarity.
- Provide product or service-related information as per process requirements.
- Document customer interactions accurately in CRM systems.
- Achieve performance metrics like call quality, resolution rate, and CSAT score.
- Work in collaboration with team leads to improve customer satisfaction.

**Salary & Benefits**
- **Incentives**: Performance Linked Incentives (monthly)
- **Work Days**: 5 Days Working / Rotational Offs
- **Other Benefits**:

- Health Insurance
- Life Insurance
- Provident Fund
- Commuter Assistance
- Career growth in international BPO domain

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹31,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person



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