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Cash Appl Executive

2 weeks ago

Gurgaon, India VARITE Inc. Full time

**What you will do**

Cash Applications process directly impacts the financial result of a company, influencing cash flow and working capital and above all, customer satisfaction. This team works to ensure that payments coming from customers are allocated to the correct customer invoices in a timely manner to minimize account discrepancies through research and query resolution. Being Cash App Supervisor, you are expected to manage a team size of 5-20 members.

**How you will do it**

**1**:Operation Management**
- Possess hands on experience in Cash Applications and be able to perform all activities as per requirement
- In your role as a Cash Applications Supervisor you will be required to allocate incoming payments to your designated portfolio, on a daily basis, whilst comparing the payment details with open receivables to be booked on customer accounts
- You will both research and resolve payment discrepancies as well as process manual journal entries to comply with audit requirements
- Your role will support the business through a proactive approach to resolving any unapplied cash, by identifying and resolving root cause issues to prevent repeat occurrences
- We support our customer through the use of prepayment plans and the accurate tracking and follow-up of these is vital in this role
- Monitor and govern Unapplied Cash follow-up stratergy met by every Cash Appl Analyst
- Cash Applications Supervisor would be responsible for reconciliation of AR related accounts and provide timely responses to assist with month end close processes. You may be required to prepare ad hoc reports and status updates to assist in this activity
- Achieve Cash Applications and Unapplied and Unidentified Cash target on a monthly basis
- Perform Root Cause Analysis for any issues raised or identified to avoid any future repetition
- Be proactive and innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk
- Coordination and Interaction with Internal stakeholders on a regular interval (Daily/Weekly/Monthly) in driving closure to all open issues in handling queries and escalations

**2: People Management**
- Connect with team on a regular basis (Briefing/Meetings)
- Responsible for team performance
- Ensure team responds to their queries within agreed TAT
- Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
- Manage, motivate, and develop team members
- Should guide and coach team members, to help them achieve their short-term and long-term goals
- Ensure team performance measures are met or exceeded
- To increase productivity by improving efficiency of team members
- Ensure all published reports are correct and errorless
- Develop a specific management culture for shared services aiming efficient service delivery

**3: End-to-End process improvements**
- Ensure adherence to internal and external guidelines as well as to a standardized process landscape
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Initiate and support process improvement initiatives and related projects

**4: Relationship Management**
- Respond to inquiries from both internal and external stakeholders on a timely basis
- Maintain a positive cross functional relationship with other teams of OTC

**What we look for**

**Required**
- Minimum: Postgraduate / Master’s degree in any stream
- Working experience within a shared services environment supporting North America region is mandatory
- Have an experience in Call Centre model working on both Inbound and Outbound
- Fluent in English; strong verbal, and written communication skills (professional)
- Working in US working hours (night shift) is a mandatory requirement
- Systems proficiency in ERPs (SAP/Oracle/Baan/Qolsys/Amer)
- Essential**:10-11 years of overall experience** in OTC, especially in Cash Applications & Balance Reconciliations
- Around 7 years people management experience is preferred
- **Prior experience in managing a team size of 5-20 members**
- Have an experience in Call Centre model working on both Inbound and Outbound
- Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
- Ability to utilize basic formulas
- Utilize Pivot Tables and V-Lookups
- Working experience within a shared services environment supporting North America region is mandatory
- Reporting Skills & Presentation Skills would be essential
- Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvements
- Self-Dependent - works without supervision on more complex projects/improvements
- Team partner (Team Performance & Quality oriented)
- Requires no supervision to manage daily activities and can meet all required deadlines
- Skillset to create, maintain & improve team Dashboard

**Job Types**: Full-time, Regular / Permanent

Pay: ₹100,000.00 - ₹550,