
Workforce Planner
3 days ago
So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top notch So, it's time to imagine what it's like being a Workforce Planner. Imagine that you're an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team. You will monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead **to one thing**: you must be effective in driving staffing forecasts that are best for our people and our business. As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner? Requirement **Here's what we're looking for**: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management. We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We're in search for someone who is proactive when it comes to making decisions, as well as solving problems. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who ability to learn technology very quickly. Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter. **About TaskUs**: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today's "Best Company Cultures" and "Best Companies for Women" by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. "500 Fastest Growing Private Companies in America" for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world's largest private equity firm, Blackstone. **DEI**: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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Workforce Planner
1 week ago
Gurgaon, India TaskUs Full timesame as the planner profile for NAM If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer
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Workforce Management Analyst
1 day ago
Gurgaon, Haryana, India People Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReal Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...
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Supervisor Workforce Management
17 hours ago
Gurgaon, Haryana, India Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...
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Workforce Planner
2 weeks ago
Gurgaon, India TaskUS Full timeNA **DEI**: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable...
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Senior Production Planner
22 hours ago
Gurgaon, Haryana, India Advatix Apac Logistics Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are looking for Production planner with US experience.Shift: Monday to Friday, 7:00 AM to 3:30 PM CSTAbout the Role: As a Production Planner, you will support operational leaders and clients with data-driven production planning, labor planning, and analytics. This position plays a key role in ensuring production schedules meet customer demand and service...
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Workforce Planning Consultant
6 days ago
Gurgaon, Haryana, India Optum Full time ₹ 10,00,000 - ₹ 25,00,000 per yearOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...
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Space Planner
1 week ago
Gurgaon, India JLL Full timeJLL supports the Whole You, personally and professionally. Space Planner Work Dynamics What this job involves Space Planning You are the go-to person for all space planning and occupancy management matters in the team! You will maintain portfolio projections and develop site specific Planning Strategies and submit to the Senior Leadership You will...
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Project Planner
7 days ago
Gurgaon Road, India Scatec Full timeOverview: Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global...
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Travel for Meeting Planner
1 week ago
Gurgaon, India American Express Global Business Travel Full timeAmerican Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of...
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Supply Chain Planner
3 days ago
Gurgaon, India Medtronic Full time**Careers that Change Lives** At Medtronic we seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life...