Associate, Fulfillment

**About the Role**:
**Grade Level (for internal use)**: 07
**The Role**: Associate, Fulfillment

**What’s in it for you**:

- In this role, you will work very closely with the frontline commercial team in understanding the client requirements and enabling the products and services access the client is looking for.
- You will get exposure to the different products, services and data S&P deliver/offer to clients via various delivery platforms
- You will get challenged on a daily basis with a steep learning curve.

**Responsibilities**:

- Collaborate closely with Sales Representatives and Account Managers in understanding the clients’ requirements and configuring client accounts with relevant entitlements and capabilities based on the contract the client signed for.
- Need to ensure that he/she does the needful checks and balances before turning on and off the access to the clients.
- Process Free Trials, New Sales, Renewals, Cancellations and Suspensions in a timely manner aligning to Service Level Agreement.
- Ability to work on multiple entitlements process.
- Work closely with Order-To-Cash teams to get client onboard smoothly whenever required
- Respond to requests for information in a timely, professional and positive manner
- Quick in decision-making on client platform onboarding issues and client access issues.
- Able to perform root cause analysis for any client access issue and come up with a preventive solution
- The individual should proactively find ways to improve the overall team’s efficiency by recommending process improvements with LEAN and Automation ideas and also strive towards the successful implementation of the ideas.

What are we looking for?
- Strong customer service skills to effectively work and resolve Fulfillment cases.
- The employee will be expected to work well within a team and demonstrate exceptional learning agility, creativity and problem-solving ability.
- Must possess a diagnostic approach to assist our internal stakeholders including frontline Commercial teams and Product Managers/Owners
- Strong analytical and interpersonal skills.
- Possess excellent verbal & written communication skills
- Fluency and eloquence in English are required.
- Knowledge of MS Office products is a must.
- Experience with Salesforce is a plus.
- It’s mandate to work in rotational shifts and more specifically in Late Evening/Night Shift

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring the