Phone Banking Officer

3 days ago

Noida, India QWEEN NETWORK LLP Full time

We are hiring Phone Banking officer in Noida.

Assistant Manager - 4lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience

Please ensure no gap in studies/ no back logs. Open to work in shifts as in days/noon/night.It will be rotational.

HAS TO BE A GRADUATE

Urgently Hiring for (Job Description Attached):

- 1.Role - Phone Banking Officer

2.Process Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE)

3.Job Type Full Time

4.Industry - Banking

5.Location - Noida

6. This role is rotational shift and week offs - 24/7 rotational shifts. Work hours for Women - 6:30 am to 9:30 Pm - rotational shifts, 2 days week off on rotational basis (9 hrs shift)

7.Week offs Any Random 2 days off / No Fixed Consecutive Offs

8.Eligibility Fluent in English and must be a Graduate /Post Graduate/ Fresher.

Job Description below
- Phones Banking Officer Noida

Phones engages with Banks customers and prospects, virtually, through the inbound contact centre to

provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to

provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day

improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on

any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer

engagement leading to superior customer experience with improved productivity and sales effectiveness.

About the Role:
The Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory,

first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be

the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Shift Timing:

- 24/7 rotational shifts and week offs. For female employees from 6:30 am to 9:30 pm rotational

shifts.

Key Responsibilities:

- Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer

satisfaction scores

**Salary**: Up to ₹425,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 08200575802

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