Customer Care Executive

2 weeks ago

Fort Mumbai Maharashtra, India Aanswr Fashion Pvt Ltd Full time

**Key Responsibilities**:

- Order Fulfilment Management: Oversee customer order fulfilment, working closely with

factory and warehouse teams to ensure orders are processed accurately and efficiently.
- Inventory Control: Track and manage product inventory to ensure stock levels are

maintained and inventory discrepancies are addressed.
- Cross-Team Collaboration: Work closely with various departments, including marketing,

logistics, customer care, and production, to address customer inquiries, resolve issues, and

enhance order fulfilment processes.
- Quality Assurance & Continuous Improvement: Implement and manage quality assurance

procedures for all products, identifying areas for improvement to optimise product quality.
- Customer Communication: Handle critical customer queries, follow up on store orders, and

manage measurement-related concerns.
- Data Reporting: Provide detailed order execution reports to the factory, track customer

measurements in the system, and generate performance reports to share with management.
- E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and

recommend improvements to drive engagement and sales conversion.

**Essential Skills & Qualities**:
maintaining attention to detail and meeting deadlines.
- Communication: Strong verbal and written communication skills, with the ability to

collaborate across cross-functional teams.
- Data Analysis: Proficient in Excel and experienced in using data to analyse performance

metrics, identify trends, and make data-driven decisions.
- Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create

exceptional customer experiences.

**Qualifications**:

- 2+ years of relevant e-commerce experience, preferably with a D2C brand.
- Proficiency in managing e-commerce platforms and product listings.
- In-depth understanding of retail frameworks, product categories, and fabric types.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9136885457

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