Support Executive- Chat Process

2 weeks ago

Nagpur, India Ciferon Full time

**JD - Support - Chat Process**

Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the support executive for chat process who has a major role in the organization for the growth of both employee and company.

**Roles & Responsibilities**
- Good communication skills in English
- Ability to handle multiple chats at the same time.
- Quickly build trust and confidence with customer
- Excellent written communication skills.
- Own and resolve customer issues efficiently, effectively and empathetically.
- Good Typing speed.
- When required call the customer to resolve the query.
- Make technical presentations and demonstrate how a product meets client needs.
- Ability to work under pressure and to coordinate several activities simultaneously.
- Strong multi-tasking skills.

Experience Range - 1 to 2 years

Salary Range - 10K to 14K

Job Locations
- Nagpur

Skills required - Excellent English Verbal & Written Communication Skills

Job Requisite
- BPO Experience.

Job Requirement

Flexible to work in rotational shifts, 6 days working with 1 day rotational.

**Contact Person**:

- Alefia Husain

**Contact Number/ID**:
**Address**:

- Plot 18,19, Near Dainik Bhaskar Office, Untkhana Square, Great Nag Road, Nagpur-440003

**Salary**: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (required)

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