Malay Language Customer Support

2 days ago

Gurugram Haryana, India Nexus pro services Full time

**Job description**

As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.

**Pre-requisites**:
Empathy & Patience

Problem-Solving Skills

Attention to Details

Teamwork & Professionalism

**Specifications**:
24X7

Rotational Shifts

5 Days a week

Communication Skills
- Malay bahasa Language and not indonesian bahasa Proficiency (Both Verbal and Written)

CTC: upto INR 90,000/Month, will get a hike on current

**Key Responsibilities**:
Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.

Ensure a high level of customer satisfaction through excellent service.

Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.

Follow company policies and procedures to address customer concerns efficiently.

Escalate complex issues to the appropriate department for further resolution.

Stay up-to-date with product knowledge to provide accurate information and assistance to customers.

Gather customer feedback and suggestions and communicate them to the relevant departments.

Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹80,000.00 - ₹90,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Malay Bahasa (required)
- Indonesian Bahasa (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person

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