Back Office Operations Executive

2 weeks ago

Kolkata West Bengal, India ZORRRO DELIVERIES PRIVATE LIMITED Full time

Job Title: Back Office Operations Executive

Job Summary:
Key Responsibilities:
Data Management:
Accurately input, update, and maintain data in databases and systems.

Ensure data integrity and security.

Generate reports and analyze data to support decision-making processes.

Administrative Support:
Perform a variety of administrative tasks such as managing correspondence, filing documents, and maintaining records.

Assist in the preparation of reports and presentations.

Communication and Coordination:
Collaborate with different departments to ensure seamless information flow.

Respond to internal and external inquiries in a timely and professional manner.

Coordinate with vendors and external partners as needed.

Process Improvement:
Identify opportunities for process improvement and efficiency within the back-office operations.

Implement best practices to streamline workflow and enhance productivity.

Mapping & Allocation:
Rider Allocation

Implement and monitor of the Riders.

Mapping

Customer Support

WhatsApp Handling

Documentation and Compliance:
Maintain accurate and up-to-date documentation of back-office processes and procedures.

Ensure compliance with company policies and regulatory requirements.

Problem Resolution:
Address and resolve operational issues in a timely and effective manner.

Collaborate with team members & Riders troubleshoot and find solutions to challenges.

Qualifications and Skills:
Bachelor's degree in Business Administration, Management, or a related field. / Graduate

Proven experience in Logistics is preferred

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Detail-oriented with a focus on accuracy and quality.

Ability to work both independently and collaboratively in a team environment.

Problem-solving and analytical skills.

Additional Information:
This position may require occasional overtime or flexibility in working hours based on operational needs.

**Job Types**: Full-time

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:
Day shift

Rotational shift

**Education**:
Higher Secondary(12th Pass) (preferred)

**Experience**:
total work: 1 year (preferred)

Work Location: In person

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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