Product Trainer

2 weeks ago

Bengaluru, India Anthology, Inc. Full time

Product Trainer

Bangalore, India

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

Primary responsibilities will include:

- Planning, delivering, and administering training programs for customers, partners, and internal employees on the proprietary product features and functionalities
- Delivering a variety of ILT sessions - virtual online sessions, in-person sessions, workshops, use-case driven sessions, best practices sharing sessions, using traditional and modern training methods
- Designing and developing a wide range of ILT training materials such as presentation content, user guides/training manuals, practice exercises, assessment materials, scenario-based use cases, etc. Supporting creating video-based or online content for self-learning modules
- Working with the product team to keep yourself updated on product features and functionalities
- Working with the Professional Services team to deliver personalized learning experience to each customer
- Maintaining training data
- Working in a dynamic team of learning professionals from diverse backgrounds and experiences

Required skills/qualifications:

- Experience delivering software product training and/or IT technical trainings
- Excellent communication skills with the ability to drive conversations effectively with the participants
- Self-motivated with the ability to work with moderate supervision and complete assigned projects on time
- Experience handling international customers and/or partners
- Understanding of adult-learning principles
- Experience creating training materials for instructor-led training
- Intermediate proficiency in content tools - MS Word, MS PowerPoint, Visio, MS Excel
- Ability to quickly learn features and functionalities of multiple products and translate the same to training content

Preferred skills/qualifications:

- Working experience on any CRM and/or Higher Education/Ed Tech solutions
- Knowledge and/or experience with basic Instructional Design Principles
- Experience in delivering training on SaaS products
- Ability to handle customers/partners across multiple time zones (this role does not require night shift work)

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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