Community Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Community Ambassador
Work Dynamics

**What this job involves**:
About the role
Oversee dedicated floor/s and delivery of hospitality services for communities and neighbourhoods.
Responsible for the management of a wide range of client services and facilities related tasks within assigned floor/s and take personal responsibility for timely resolution of issues dealing with facility colleagues, vendors or other departments as necessary.
Work as a team which provide a professional, value-focused service aimed at exceeding the client expectations.
Located on site in the client’s offices.
Act as single point of contact for client floor/s
Responsible and accountable for all service request.
Ensure service deliverables are met with SLA and KPI
Work with all related parties on timely delivery of all services
Be responsible for all clients within designated area
When necessary raise risks to BIC for further investigation
To undertake continuous floor inspections ensure cleanliness and maintenance is correct
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests.
Continuous Improvement implementation

Experience & Education
3-4 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office
Must be customer focused and be proactive in establishing customer relationships
Proven ability to function effectively as part of a team
Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
Ability to stand for long periods of time
Ability to effectively communicate and interact with all levels of people

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.