Customer Service Administrator

2 weeks ago

Ranjangaon, India Jabil Full time

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

**JOB SUMMARY**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes according to established policies and procedures.
- Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.
- Works closely with Finance to maintain Accounts Receivable according to contract terms.
- Provides timely feedback regarding product service failures or customer concerns.
- Partners with Business Development and/or Sales representatives to meet and exceed customers' service expectations.
- Arranges customer meetings, visits, and events.
- Provides general administrative support to assigned Business Unit.
- May perform other duties and responsibilities as assigned.

**JOB QUALIFICATIONS**

**KNOWLEDGE REQUIREMENTS**
- General understanding of cross-functional matrix organization and ability to learn where to go for help.
- Basic end-user administration knowledge of Jabil's Enterprise Resource System.
- Basic understanding of bookkeeping and/or accounting fundamentals.
- Proficient English language reading and writing skills required.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to operate a personal computer including using a Windows based operating system and related software.
- Advanced PC skills, including training and knowledge of Jabil's software packages.
- Ability to write simple correspondence. Read and understand visual aid.
- or two-step instructions.
- Ability to deal with standardized situations with only occasional or no variables.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.

**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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