Current jobs related to Customer Relation Executive - Santacruz Mumbai Maharashtra - KALKI fashion

  • Customer Relation Executive

    2 weeks ago

    Santacruz, Mumbai, Maharashtra, India KALKI fashion Full time ₹ 15,000 - ₹ 2,40,000 per year

    Job Title: CRM (Customer Relationship Management) – Retail Store.Department: OperationsReports To: Store ManagerJob Overview:We are looking for an experienced Customer Relationship Management (CRM) to join Kalki Fashion, a leading brand specializing in ethnic and luxury fashion. The CRM will be responsible for building and maintaining strong, lasting...

  • Guest Relation Executive

    1 week ago

    Santacruz, Mumbai, Maharashtra, India Truefitt and Hill pvt ltd Full time

    **Designation: Guest Relation Executive** JOB DESCRIPTION: 1) Business Management 2) Customer Relationship Management 3) Retail & Service Sales 4) Membership Sales 5) Team Management 6) Client Retention 1) Graduate 2) Excellent Communication skill & presentable 3) Relevant experience in Retail & Hotel industry preferred **Salary**: ₹22,000.00 -...

  • Customer Relations Executive

    1 week ago

    Mumbai, Maharashtra, India Orbitouch Outsourcing Private Limited Full time

    **Urgent Hiring || Customer Relations Executive || Mumbai jogeshwari east** Profile - Customer Relations Executive Experience - 0-3 years Ctc - Upto 35,000 per month (Depend on the interview) Location - Mumbai jogeshwari east Working days - Monday to Saturday **Job Description / Responsibilities -** - Be the first point of contact for potential clients...

  • Customer Relation Executive

    5 days ago

    Mumbai, Maharashtra, India SWITRUS HOLIDAYS PVT LTD Full time

    The Customer Relations Executive’s responsibilities include selling our products to customers and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. Should have good sales skill to negotiate & close deals on priority. Duties & Responsibility - Understanding customer needs and answering their queries...

  • Guest Relation Executive

    2 weeks ago

    Santacruz, Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    Ramee Group of Hotel looking for Guest Relation Executive **Job Types**: Full-time, Permanent Pay: ₹28,000.00 - ₹30,000.00 per month Work Location: In person

  • Customer Relation Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Customer Relation Executive **Location**: Andheri (E), Mumbai **About Us**: We are an IT solutions provider committed to delivering exceptional service and building long-lasting relationships with our clients. We pride ourselves on understanding our customers' needs and offering reliable and efficient solutions tailored to the IT...

  • Customer Relations Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Interface Digital Solutions Pvt. Ltd. Full time

    **Job Title: Customer Relations Executive** **Company**: Interface Digital Solution Pvt.Ltd. **About the Company**: Established in 1995 with offices in India, Interface Digital specializes in providing a wide range of services to meet your business automation needs. **Job Summary**: As a Customer Relations Executive, you will be responsible for...

  • Customer Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India CBRE Full time

    **Customer Relation Executive** **Job ID** - 188717**Posted** - 10-Oct-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India **JOB SUMMARY** - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and...

  • Customer Relations Executive

    1 day ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will...

  • Customer Relation Executive

    1 week ago

    Mumbai, Maharashtra, India Galaxy Auto Works Full time

    **Name of the company: Galaxy Auto Works** At Galaxy Auto Works, we are passionate about our work. We are certified engineers, technicians and are qualified to perform all possible services that your standard, hybrid or even electric vehicle may require. **Job Profile: Customer Relationship Executive** **Role Overview**: As a Customer Relationship...

Customer Relation Executive

2 weeks ago

Santacruz Mumbai Maharashtra, India KALKI fashion Full time

**Job Title**: CRM (Customer Relationship Management) - Retail Store.

**Department**: Operations

**Reports To**: Store Manager

**Job Overview**:
We are looking for an experienced **Customer Relationship Management (CRM)** to join **Kalki Fashion**, a leading brand specializing in ethnic and luxury fashion. The CRM will be responsible for building and maintaining strong, lasting relationships with customers, ensuring that they receive exceptional service and personalized experiences. This role will focus on managing customer engagement strategies, loyalty programs, customer retention, and enhancing overall satisfaction.

**Key Responsibilities**:

- **Customer Engagement & Relationship Building (Inbound and Outbound Calls)**:

- Build and nurture strong, lasting relationships with existing and potential customers, ensuring a personalized experience at every touchpoint.
- Proactively engage with high-value customers, ensuring they receive exclusive offers, personalized recommendations, and consistent communication.
- Act as a liaison between the customer and the company, addressing inquiries, resolving issues, and ensuring the highest level of customer satisfaction.
- Collect and analyze customer feedback to understand their needs and concerns, using insights to improve the overall shopping experience.
- **Customer Data Management**:

- Manage and maintain accurate customer databases, ensuring up-to-date records for communication, tracking, and engagement purposes.
- Analyze customer data to identify purchasing behaviors, trends, and preferences to tailor marketing strategies and improve customer experience.
- Segment customer lists based on various factors such as buying patterns, preferences, and demographics to create targeted communication.
- Collaborate with the marketing team to develop personalized marketing campaigns based on customer insights.
- **Customer Service & Problem Resolution**:

- Ensure that all customer inquiries and issues are handled promptly and professionally, with the goal of resolving complaints to the customer's satisfaction.
- Handle escalated customer concerns related to products, services, or experiences in a calm, solution-oriented manner.
- Track customer complaints, ensuring issues are documented and followed up on, and improvements are implemented to prevent future issues.
- **Customer Communication & Retention**:

- Organize and manage in-store events, VIP shopping experiences, or private sales for top customers to enhance their relationship with the brand.
- **Collaboration with Store Teams**:

- Work closely with store staff to ensure that they are equipped with the tools and information needed to deliver exceptional customer service.
- Coordinate with sales teams to ensure a consistent customer experience across all touchpoints, from online to in-store.

**Skills & Qualifications**:
**Education**: Graduate (in any field).

**Experience**: 2+ years of experience in customer relationship management, retail customer service, or related fields, preferably in fashion or luxury retail.

**Skills**:

- Strong interpersonal and communication skills, with the ability to engage and build lasting relationships with customers.
- Excellent problem-solving skills with a customer-first approach.
- Proficient in CRM software and other relevant retail technologies.
- Strong analytical skills to interpret customer data and identify trends for effective decision-making.
- Ability to handle multiple tasks simultaneously and work effectively in a fast-paced environment.
- Highly organized with a keen eye for detail and a passion for providing exceptional customer experiences.
- A deep understanding of customer service and retention strategies in the retail industry.
- Knowledge of ethnic and luxury fashion trends is a plus.

**Work Environment**:

- Flexible working hours, including weekends and public holidays, as required.
- High-energy retail environment focused on customer satisfaction and premium service.
- Collaborative team environment with a focus on achieving customer service excellence.

**Working Conditions**:

- **Location**: Kalki Fashion Retail Store.
- **Shift Time**:11 AM to 9 PM.
- **Working Days**: Monday - Sunday (1 rotational week-off between Monday to Thursday).

Company website:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹24,000.00 per month

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person