Front Office Executive

1 week ago

Koramangala Bengaluru Karnataka, India Apollo Health and Lifestyle Limited Full time

**DESCRIPTION OF CORE TASKS AND RESPONSIBILITIES**
- **a. Patients**:_
- To give right information to the patients. e.g. for the doctors timing, OPD Schedule.
- To generate registrationNumberfor patients who required investigations / hospitalization or doctor’s consultation.
- To make admission for patients who need hospitalization allotting them the entitled category if they are from TPA / Panel otherwise if cash patient room allotted as per requirement.
- To give appointments to the patients who call for the same.
- Admissions to be made as hospital and consultant cases only with supportive documents.
- While allotting the room, inform the patients about the charges as well explain the difference in Doctor’s visit, investigations etc.
- To check bed status at night whether patient is physically on right bed or not as shown by the software system.
- Patient’s movement from higher to lower category and lower to higher category if required is to be supported with documents approved by the concerned.
- To allot extra room for patient’s attendant.
- To transfer patient as and when informed by the sister and make changes in IP file also after receiving in writing.
- **b. Others**:_
- Handling of EPBAX (incoming & outgoing calls). Handling queries over the phone or escalating the calls to the concern departments or to the right person (In the absence of Back Office Staff).
- To take out list for consultants every morning for their records.
- To check all telephone lines in Morning & Evening hour, if found faulty inform maintenance to do the needful.
- To handle outpatient billing.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

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