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Customer Support Executive

3 weeks ago

Bengaluru, India FastJobs.io Full time

1.Handle customer complaints, provide appropriate solutions within the time limits; follow up to
ensure resolution.
2.Provide accurate, valid and complete information by using the right methods/tools in terms of
resolution.
3.Keep records of customer interactions, process customer accounts and file.
4.Identify and assess customers’ needs to achieve satisfaction.
5.Manage large amounts of incoming phone calls.
6.Build sustainable relationships and trust with customer accounts through open and
interactive communication.
Desired Skills and Competencies:
- Any Bachelor’s degree.
Good Communication skills.
Problem and Issue handling skills.
Ability to handle customer concern with a positive note.
Proactive and Situation handling skills.
Basic Computer/Excel knowledge
Taking Responsibility.
Minimum 1 year Customer support experience from service industries.

Language
- English and Hindi Mandate( Kannada, Tamil and Telugu will be additional preference)

FREE LUNCH, SNACKS & ALL TIME BAVERAGES AVAILABLE
INSURANCE FROM THE DAY OF DOJ
EASY PROMOTIONS ON THE BASIS OF PERFORMANCE
*Prefer to work on weekends.

**Salary**: ₹240,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English Hindi (required)

**Speak with the employer**

+91-XXXXXXXXXX