Call Center Advisor

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication **“scripts” **when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

Business Growth AdvisorJob DescriptionThe Business Growth Advisor will be responsible for providing guidance and support to clients in achieving their business goals. This role requires a deep understanding of the client’s business needs and the ability to develop tailored solutions to drive growth.Required Skills and QualificationsExcellent communication...

Optimize Advisor ProductivityThe role of an Optimal Operations Manager is to enhance the productivity of sales advisors through effective quality audits, documentation, and coaching.The position involves:Quality Evaluation: Conduct thorough assessments of sales calls to ensure adherence to quality standards.Feedback and Coaching: Provide detailed...

Job Description:We are seeking an experienced Cisco UCCE CVP Engineer to design, implement, and maintain robust Cisco UCCE and CVP architectures for scalable, resilient, and high-performing contact center solutions.Required Skills and Qualifications:Design architecture and analyze business requirements to create detailed design documents and integration...

Salesforce Consultant LeaderOur organization is seeking a highly skilled Salesforce consultant with expertise in implementing advanced contact center solutions using Service Cloud Voice and Amazon Connect CTI Adapter.This leadership role requires strong technical expertise, solutioning ability, and end-to-end implementation ownership. The ideal candidate...

Job Description:As a Customer Experience Manager, you will oversee the call center operations to ensure efficient handling of customer inquiries. This involves developing and implementing policies and procedures to drive performance and growth.Key Responsibilities:Develop and implement call center strategies to improve customer satisfaction and...

Job DescriptionThe ideal candidate will be responsible for delivering training programs to new hires, focusing on soft skills and negotiation techniques. This includes conducting monthly cyclic activities, such as refresher training, update training, and PKT.Key responsibilities include:Conducting new hire training and soft skills/negotiation skill...

Call Center RepresentativeWe are seeking highly motivated and customer-focused individuals to fill the role of Call Center Representative. The successful candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and providing excellent service.About the PositionThis is a full-time opportunity to join our team as a...

Counsel students over the phone based on the knowledge and training provided during onboarding.Guide students through admission inquiries, assist with form filling, and support them until final admission into partner colleges.Coordinate directly with colleges whenever required to facilitate smooth admission conversions.Maintain daily reports of calls...

Relationship ManagerDrive strategic partnerships and nurture high-value client relationships to achieve exceptional results. Collaborate with cross-functional teams to deliver bespoke solutions, leveraging expertise in wealth creation, risk management, and estate planning.Key Responsibilities:Develop and manage long-term relationships to enhance assets under...