Ops Support Assistant

2 weeks ago

Chennai, India Citi Full time

**JD Summary:

- **

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to handling queries/complaints and processing customer correspondence for the collection & recovery accounts, additionally, the Ops Support Assistant 4 serves as the liaison between internal & external stakeholders to resolve the queries raised by clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Utilizes a backend standard operating procedures to process the day to day transactions
- Follow-up on all customer requests/complaints
- Experience in collection operations on Credit Card Account will be added advantage.
- Knowledge on Banking products and specifically on credit cards will be added advantage
- Identify, research, and resolve customer issues
- Maintains detailed knowledge of a subset of product and service offerings to customers
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensuring Information security for sensitive data
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments as given by the Team Lead/Manager
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer

**Qualifications:

- **
- 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background
- 0-2 years of maximum experience, preferably from Banking or customer service/Backend Operations of any industry type

**Preferences:

- **
- Must possess excellent PC and keyboarding skills (40 WPM - typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented

**Preferred personal attributes**:

- Highly motivated & self-driven
- Result orientated
- Customer orientated
- Analytical thinking

**Shift of operations:

- **
- Shift timings: 24/7, predominantly 0530, 1530,1630,1830,2030 IST login timings.
- Should be comfortable working any 5 days a week.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Ops Support Assistant-c04

    5 days ago

    Chennai, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Ops Support Assistant C05

    19 hours ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops support specialist

    3 weeks ago

    Chennai, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Ops support specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Ops support specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Ops Support Assistant

    7 days ago

    Chennai, Tamil Nadu, India Citigroup Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Assistant 4 serves...

  • Ops Support

    5 days ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 1 is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations...

  • Ops Support Specialist

    3 weeks ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Support Specialist 4 is an entry-level position responsible...

  • Ops Support Specialist

    6 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...