Customer Support Executive

5 days ago

Perungudi Chennai Tamil Nadu, India Naz v Hr Solution Full time

Company Name: Altruist Technologies Pvt Ltd

Process: Airtel Retention (Voice Support) (Telugu /Kannada /Hindi).

Designation**: Business Associate.**

Age: 18-32 **(Both Male and Female)**

Qualification**:Any Graduates / Post Graduates / Diploma / PUC (Arrears /Backlogs also applicable)**

Skills Required**:Good English communication with Kannada / Telugu / Hindi speaking skills**

Shift Timings**:General Day Shifts - 8-5 / 9-6 / 10-7 / 11-8 / 12-9 (Rotational Week off)**

**Salary Range**:
**CTC Salary: 16800/- and Net take home is 14200/-**

Roles and Responsibility:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Hindi (required)
- English (required)
- Telugu (required)
- Kannada (required)

**Speak with the employer**
+91 9363259348

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