Female Telecaller

3 days ago

Alwarpet Chennai Tamil Nadu, India MSE Financial Services Ltd. (MSE FSL) Full time

**Full job description**

**Location**: MSE FSL, Awarpet branch.

**Company Overview: One of the oldest company in India (more than 80 years)**providing financial solutions to clients. We pride ourselves on our integrity, customer-centric approach, and commitment to excellence.

**Position Overview**:
**Key Responsibilities**:
**Customer Outreach**:

- Make outbound calls to prospective clients to explain and promote our services.
- Follow up on leads and inquiries generated through marketing campaigns.

**Client Engagement**:

- Build rapport with customers by addressing their questions and providing accurate information about our services.
- Assist customers in understanding the benefits and terms of our service.

**Data Management**:

- Maintain accurate and up-to-date records of calls, customer interactions, and follow-up activities in the CRM system.
- Generate daily and weekly call reports to track progress.

**Target Achievement**:

- Meet or exceed daily, weekly, and monthly call and sales targets as set by the company.
- Strive to achieve customer satisfaction and retention goals.

**Feedback Collection**:

- Gather and document feedback from customers to improve service offerings and customer experience.
- Report recurring customer issues or concerns to the management team for resolution.

**Qualifications**:

- Bachelor’s degree preferred.
- Prior experience in telecalling, customer service, or sales is a plus.
- Excellent verbal communication skills in Tamil and English.
- Strong interpersonal skills with a customer-focused mindset.
- Ability to handle rejection and maintain a positive attitude.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Training and development programs to enhance skills.
- Opportunities for career growth within the organization.
- A supportive and collaborative work environment.

**How to Apply**:
Pay: ₹15,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 0-5 years

Work Location: ALWARPET

**Job Types**: Full-time, Fresher, Internship

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Telemarketing: 1 year (required)

**Language**:

- Tamil (required)
- English (required)

**Location**:

- Alwarpet, Chennai, Tamil Nadu (preferred)

Shift availability:

- Day Shift (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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