Isg Onboarding

**ISG KYC & Onboarding Technology BA** The Onboarding & KYC Technology BA acts as a bridge between observed bottlenecks in processes, their technology solutions, and ultimate resolution. You will be working across a wide and varied group of stakeholders in Technology, Operations, and Business units. To be successful in this position, you should thrive in working with both operational users and technology development teams. Additionally, the organization is seeking to leverage data to drive decisions via the delivery of self-service dashboards, scorecards and reporting as well as directing operational change and process reengineering to drive improvement in KPI’s. **Key Responsibilities**: Business Analysis/ Transformation Responsibilities: - Write / engage in requirements pertaining to workflow and process improvements. - Analyze data to identify and justify book of work prioritization - Propose and gain consensus on future state processes with focus on operational efficiencies and the customer experience - Conduct interviews and run workshops to shape future state processes - Present findings to senior stakeholders via PowerPoint and verbally - Oversight/ Mentoring/ training of BA team focused on workflow and process improvements. - Champion change management Data/ Metrics Responsibilities: - BA responsible for rationalizing and optimizing operational and business reporting suite - Drive reporting strategy to support a mix of self-service, ad hoc, and regular sets of reports - Promote a standard suite of reporting across currently disparate Client Onboarding and KYC activities - Implement self-service solutions leveraging internal and vendor-based tools including Qlikview / Qlik Sense and Tableau - Coordinate with testing teams, metrics team members, and operations groups on testing of reporting **Qualifications/ Experience** - Business analysis experience essential (preferably in Banking/ Capital Markets) - Experience in managing book of work - Experience in working with IT developers and end users - Experience in design and implementation of strategic reporting / metrics solutions - Experience in managing Business Intelligence (Qlik/ Tableau/ Celonis) implementations - Experience with both business requirements and functional requirements - Data modeling familiarity - Knowledge of programming languages (C#, VBA/VBS, Python, Javascript, C, C++) - Excellent written and verbal communication skills - ability to communicate at all levels - Direct experience with institutional client onboarding and / or KYC is a differentiator **Education**: - Bachelor’s/University degree or equivalent (experience more important than degree) - **Job Family Group**: Technology - **Job Family**: Technology Project Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting