Customer Experience Associate

2 weeks ago

Noida, India Brevo Full time

We are a rapidly growing team of more than 750+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

We have a team of 750+ employees representing over 67 nationalities spread across Eight offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto. This diversity is one of our greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

**As a Customer Experience Associate, you will**:

- Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Strive to provide all customers with an outstanding customer experience
- Grow client relations and work closely with the tech team to identify bugs.

**What will contribute to your success**:

- ** At least 2+ years of experience in customer service**:

- ** Excellent written and spoken communication skills in German**:

- Customer-focused with the ability to build customer relationships and customer confidence.
- Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset
- The ability to jump right into a fun and relaxed office culture

**Benefits**:

- A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- A modern office in a central location with free fruits & drinks & a lot of fun activities
- ** Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.**:

- 1.4x times your salary if you're working on any week off or holiday due to critical tasks/issues
- An umbrella of leaves and holidays
- ** Budget to support your workspace at home**:

- ** Medical Insurance of INR 10 Lacs is borne by the company.**:

- ** An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax**:

- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Virtual Festival & Birthday celebrations, Team parties, & team-building outings

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. Members.

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