Administrator

4 days ago


Gautam Budh Nagar, India HCL Technologies Full time

Noida

2.5-5 Years

INDIA

**No. of Positions**

1

**Job Description (Posting).**

JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

**Qualification**

B-Tech

**Employee Group**

Business Line FT

**City**

Gautam Buddha Nagar

**Entity**

INFRA

**Auto req ID**

1481957BR

**Expected Date of Closure**

21-Nov-2024

**Skill (Primary)**

DWP-UMC-MESSAGING SERVICES



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