Customer Support Executive

5 days ago

Pune, India Triedge Solution Full time

Position:

- **Customer Support Executive (H2H)**

Location:

- Pune

Job Role:

- BEAUTEX INDUSTRIES PVT LTD

CUSTOMER SUPPORT EXECUTIVE : H2H

Name of the Position :Happy to Help Executive (Customer Support Executuive)

Location for the Position : Pune Chandigarh and Ludhiana

Gender : male and female both

Package : As per Industry Standards

Roles and Responsibilities:

- Identifying new Opportunities
- Supporting Sales & Development department
- Escalating any complaints
- Updating Database
- Manage large amount of incoming calls
- Generate Sales Leads
- Identify and assess customer needs to satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits

and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3

weeks
- Working According to the TAT of the Call Time
- Generating Maximum Leads in a day and Reporting to Relationship Manager all the

Skills Required : Enthusiasm, Problem Solving Attitude, Productive Work ,

Effective Leads, Market Research, Market Trends, Social Media Management ,

Good Written and Verbal Communication, Good Typing Speed, Excellent Fluency

in Languages, Effective Soft Skills Excellent Communicartion on call.

**Job Types**: Full-time, Fresher

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

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