Mail and Chat Process

3 days ago

Andheri Mumbai Maharashtra, India Finbros capital advisory Pvt Ltd company Full time

Role Title
- Customer Service Executive-Social Media

Required exp-2-6 yrs

CTC budget
- upto 6.5lpa

Education Qualification
- Any Graduate

Age bracket
- upto 33-yrs

Job Location
- Mindspace -Juinagar, Navi Mumbai

Required skills for the Job
- Social Media Or ORM (online reputation Management). Ready for inbound & Outbond calls (40-45 calls in a day) & Flexible for shift job, Good communication Skills. Preferred from Banking industries.

No of Positions - 7

Please refer below the JD.

Job Title - Customer Service Executive

Place of work - Mumbai

Business Unit - Retail Banking

Function - Customer Experience

Job Purpose:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company

Roles & Responsibilities:
Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.

Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.

Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.

Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.

The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.

Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.

Explore business opportunities and faster resolution time with appropriate close looping.

Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.

Improving brand image on complaints and grievance handling mechanism.

**Salary**: ₹35,000.00 - ₹50,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9867129987

  • Non Voice Chat Process

    1 day ago

    Pune, Maharashtra, India Globcom Solutions Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process Call HR ANSHIKA 9389804726 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹8,598.23 -...

  • Mailing Process

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Gminfotech Full time

    Urgently Hiring for freshers - Mailing Process Job Location : Vikhroli west Job Type : Full Time Preferred Qualifications : BAF / BCOM / BBI / BMF Job Responsibilities: Ensuring that all responses given to investors complete and accurate so that repeat cases are avoided Compilation of internal report Ensuring best quality for all letters written to...

  • Non Voice Chat Process

    6 days ago

    Camp, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...

  • Non Voice Chat Process

    2 weeks ago

    Agarkar Nagar, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 per month Schedule: - Day...

  • Chat Process

    1 day ago

    Andheri, Mumbai, Maharashtra, India Hunt Mantra Full time

    **Hiring for Stock Market - Chat/Voice Process** **Location - Chandivali** Day Shift (Rotational) 5 Days Working + 2 Week Offs Only Graduates **Stock Market Experience Preferred** Freshers Also Welcome Good English Required 6 Months exp required Experienced - Up to ₹22K (In-hand) **Immediate Joiners Only** **Contact HR Sunny - 9637300060** Follow us on...

  • Non Voice Chat Process

    5 days ago

    Kamshet, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...

  • Non Voice Chat Process

    1 day ago

    Ambegaon, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...

  • Non Voice Chat Process

    2 weeks ago

    C M E, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...

  • International Chat Process

    1 week ago

    Mumbai, India Tech Mahindra Full time

    _**T**_**ech Mahindra is hiring for customer service executive*.** **Shift** - UK Shift **Process** - Chat Process **Working Days***: - 5 days Working, 2 days Off with Rotational Shifts **Working Location*: Spectrum Towers, Ground floor, A wing, Mindspace, Chin choli Bunder Road, Malad West Mumbai 400064**: Spectrum Towers, Ground floor, A wing,...

  • Chat Process

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India EbixCash Global Services Pvt Ltd Full time

    Job Title: Chat Support Representative (or Chat Process Executive)Job Overview: The Chat Process Executive is responsible for providing real-time, efficient, and professional customer support through chat platforms. They are expected to assist customers with inquiries, resolve issues, and ensure a positive experience. This role requires strong communication...