Support Co-ordinator

4 days ago

West Fort Thrissur Kerala, India wavelogix Technologies Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- _**Client Communication**:_
- Act as the first point of contact for clients seeking technical assistance.
- Provide clients with updates on the status of their repairs and service requests.
- Document client interactions and maintain records in the CRM system.
- _**Team Coordination**:_
- Liaise with the technical team to gather information on repair statuses and service capabilities.
- Communicate technical details and requirements between clients and the technical team.
- Schedule and coordinate meetings between the technical team and clients when necessary.
- _**Quotation Management**:_
- Prepare and send repair and service quotations to clients based on assessments from the technical team.
- Follow up with clients on quotations to secure approval and ensure timely processing.
- Maintain accurate records of all quotations sent and received.
- _**Delivery and Collection Arrangements**:_
- Coordinate the logistics for the delivery and collection of equipment needing repair or service.
- Work with courier services and in-house logistics teams to ensure timely and safe transportation.
- Track shipments and provide clients with updates on delivery and collection statuses.
- _**Client Support**:_
- Provide ongoing support to clients during the repair process, addressing any concerns or additional requests.
- Assist clients with troubleshooting minor technical issues before escalating to the technical team.
- Ensure client satisfaction by following up post-service to gather feedback and address any residual issues.
- _**Administrative Support**:_
- Maintain organized records of all client interactions, quotations, and logistics arrangements.
- Assist in preparing reports on the performance of the technical support department.
- Perform other administrative tasks as assigned by the Technical Support Manager.

**Qualifications**:

- **Education**: Graduation
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- Basic understanding of technical products and services is an advantage.

**Key Competencies**:

- Client-oriented approach with a focus on providing exceptional service.
- Ability to work collaboratively within a team and communicate effectively with diverse stakeholders.
- Problem-solving skills with a proactive approach to addressing client needs.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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