Customer Service

2 weeks ago

Kurla Mumbai Maharashtra, India Qi Spine Full time

Immediate Hiring for Customer Service Advisor

Enhance your reach for an exciting opportunity in QI Spine as Patient Advisor.
QI Spine Clinic, India's first chain of clinics dedicated to Spine Rehabilitation by an expert team of Spine Specialists ranked #1 in 4 cities by Times Of India Survey for 2 Consecutive Years 2018 in Mumbai, Delhi, Gurgaon, Bangalore and Pune.
Location: Kurla
Working Days: 6
Shift timings: 8:00 AM - 8:00 PM
Competencies: Customer-Centric, Multitasking, Proactive, Ownership, Convincing Power
Responsibilities and Duties
- Convert Leads into Appoitments
- Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
- Obtains customer information by answering telephone calls; probing them and fix the first consultation
- Ensuring correct information is delivered to patients during their first consultation.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
- Understand callers conditions and empathise helping them with appointments.
- Informs Patients by explaining procedures; answering questions; providing information.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

Required skillset: 0-2 yrs experience into BPO outbound voice process (Must have handled atleast 150 connected calls a daily basis)

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kurla West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How early can you join?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Outbound sales: 1 year (required)
- Voice process: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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