Customer Relationship Executive

**About Dezy**

**Dezy **is a rapidly growing dental health-tech company with an impeccable online presence. **Dezy, A startup founded by IIT/IIM alumni in 2019, has acquired $23 million in Series A funding led by Falcon Edge-managed Alpha Wave Ventures**. Dezy is poised to take the dental care industry to the next level, thanks to strong engagement from our current Partners, Sequoia Capital India and Chiratae Ventures.

**Our Mission**:
We want to build India & GCC’s largest and most-trusted Dental Care Brand. _We are a technology company at heart that has developed several key innovations that help consumers with a Free & Fair diagnosis in the comfort of their home, usually just using their smartphone;_ this solves the biggest consumer issues on pre-purchase clarity on pricing, quality, and expected results. Our proprietary tech and systems enable us to deliver high-quality services at honest prices by leveraging several operating efficiencies and process enhancements.

**Our Team and Culture**:
We are building an extremely flat knowledge-driven organization with no hierarchy and very high ownership. We stand for approach-ability and credibility to our consumers, and we want the same values to reflect internally in our org culture as well. If problem-solving, building solutions from scratch, and scaling them across geographies excite you - you are welcome at Dezy. We look for high positive energy, clarity of thought, and a great work ethic as the primary parameters, if you bring in specific vertical expertise or relevant experience in tech, sector, business ops, or growth that is an obvious enabler too.

**Specialties**

Invisible Smile Aligners, Dental Implants, Smile Makeovers, Root Canal, Teeth Whitening, Dental Veneers, Digital Consultation, and At Home Services

**Industry**: Health, Wellness & Fitness

We are looking to hire a **Customer Relationship Executive **who will be responsible for managing customer interactions and ensuring a seamless experience throughout their journey with us.

**Roles and Responsibilities**:

- Patient Interaction: Handle semi-voice interactions with patients and doctors, providing guidance through treatment plans, answering patient queries, and managing appointment bookings.
- Data Management: Accurately update and process treatment journey data, ensuring that all documentation is complete and up-to-date.
- Documentation Review: Verify patient documents and manage planning requests for doctor approvals related to bonding and aligner attachments.
- Compliance: Ensure that all interactions and documentation meet both regulatory requirements and company standards.
- Communication: Maintain clear, consistent communication with patients, doctors, and internal teams. Provide regular updates, follow-ups, and resolutions to ensure smooth operations.

**Qualifications & Skills**:

- Graduate fresher or HSC with a minimum of 6 months of experience in customer service or administrative roles.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills (Fluent in English is required; knowledge of additional languages like Telugu, Tamil, or Hindi is a plus).
- Detail-oriented with a high level of accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Problem-solving mindset with a focus on delivering patient-centric solutions.
- Adaptability to changing processes and environments.

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹19,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6364924994