
Customer Service Executive
15 hours ago
ROLES AND RESPONSIBILITIES
- Provide accurate information and assistance regarding Banking services.
- Address customer concerns and issues with banking transactions and account-related matters.
- Work diligently to resolve problems and ensure customer satisfaction.
- Demonstrate a deep understanding of the Banking process to deliver exceptional customer service.
- Strive to enhance the overall customer experience in every interaction.
- Work collaboratively with team members and other departments to resolve complex customer issues.
- Contribute to a positive and cohesive team environment.
JOB DETAILS
Company: Leading Multinational BPO
Process: Banking (BFSI)
Post: Customer Service Executive
- Location: Udyog Vihar, Gurugram
- Shift timings: Night Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)
PERKS & BENEFITS
- Salary (Freshers): Upto ₹23,000 monthly (in-hand)
- Salary (Experienced): Upto ₹26,000 monthly (in-hand)
- Incentives: Based on performance
- PF & Medical Benefits
- Work From Home
SELECTION CRITERIA
- High School Diploma or Equivalent
- Minimum 06 months of experience in Customer Service or a similar role
- Freshers with excellent communication skills
- Applicant should be comfortable with night shifts and both working-from-office and working-from-home scenarios.
REQUIRED SKILLS
- Excellent communication skills (verbal and written)
- Problem-solving and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
INTERVIEW PROCEDURE
- 1 - AMCAT Aptitude Test
- 2 - HR (Telephonic Interview)
- 3 - Ops (Telephonic/ Video Interview)
**Job Types**: Full-time, Fresher
**Salary**: ₹20,000.00 - ₹26,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Provident Fund
- Work from home
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- excellent English (preferred)
Work Location: In person
**Speak with the employer**
+91 8287260055
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