Dir Managed Services

**Job Description**:
**Job ID**:

- DIRMA011483

**Employment Type**:

- Regular

**Work Style**:

- on-site

**Location**:

- Pune City,India

**Role**:

- Dir Managed Services

**Company Overview**

With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
- UKG is seeking a proven leader with experience in building and managing teams specifically in the Tax & Payroll space. The Director of Managed Services (India) will partner closely with the US Managed Services team to create and execute upon the India delivery model. Responsible for expanding the function in India, leading & driving strategy with a focus on process and customer service. This role will be directly supported by Managers responsible for Payroll and garnishments, Tax notices and/or Benefits Administration and will partner closely with the US Managed Services team.

This position will be based out of UKG Pune office in India and will report to the Sr. Director of the UKG Managed Services (India), with a dotted line to the US Managed Services Leaders. Further, this position will be required to lead Managed Services teams working between 11:30 am IST to 3:30 am IST.

Key Responsibility Areas:

- Accountable for the Managed Services business in Pune, including metrics, SLAs, & transition, training & monitoring of processes. Guide & influences people, processes, and resources to support the best interests of the business.
- Hire, develop, manage, evaluate, and direct the Managed Services teams, coordinating the activity of staff, assigning and/or adjusting workloads, as required, to ensure work is completed in an accurate and timely manner, and in compliance with client SLAs.
- Coach, mentor and provide leadership development to team members, to optimize operational excellence and create a deeper bench of experienced talent.
- Engage key stakeholders and internal customers to ensure expectations are clearly defined and being met.
- Act as a point of escalation for US teams and facilitates timely remediation of issues; ensures resources, capabilities and capacity to meet both existing and new business demand ﾠ
- Instill a strong focus on customer service and satisfaction.
- Be a champion for UKG Managed Services culture by fostering a sense of ownership, energy, and empowerment.
- Build strong, trusting relationships with US, employees, and internal customers.
- Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.

Qualifications and Experience:

- 16-20 years of work experience in HCM domain or related fields including customer services, or BPM
- MBA, bachelor’s degree, or CA
- Experience building out new teams and managing transitions, setting up and scaling new capabilities
- Conceptualized and led business or process transformation initiatives
- In-depth understanding of US / Global Payroll processing and Tax business
- Certified Payroll Professionals with knowledge of payroll and tax accounting practices are preferred
- Significant experience leading and managing Payroll processing teams in an outsourced environment
- Strong knowledge of payroll laws, including employer and employee multi-state payroll taxation
- Strong people management skills with experience in managing large sized teams
- Strong interpersonal and communication skills
- Results oriented and self-motivated
- Solid financial acumen, proficiency in relevant payroll and accounting software
- Excellent customer service skill

**Where we’re going**

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfol