People Advisory Partner

Job Title: People Advisory Partner
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
People Advisory Partners manage an individual portfolio of complex HR queries raised by Line Managers across the UK & US. Working with Line Managers, People Advisory Partners understand and assess HR needs and are responsible for delivering the correct advice or solution, often working with one of our specialist HR teams. Excellent service delivery is key to the role to ensure advice and solutions is delivered once and delivered well. The role holder will be expected to follow a range of documented processes end to end or collaborate across the Global HR Teams in order to agree and deliver the right outcome.

What will you be doing?

People Advisory partners will be accountable for:

- Servicing complex HR needs of our leaders and ensure effective resolution of colleague requests within agreed timeliness
- Building expertise in our products, policies and processes to deliver the right outcomes in the right way
- Produce data let insights on colleague behaviour/needs/improvement opportunities and suggestion to leadership and other CoE to enhance colleague experience
- Driving a Continuous Improvement mind-set/culture across all teams; through ongoing reviews and maintenance of the service catalogue with relevant stakeholders.
- Driving operational excellence throughout our control environment, to mitigate risks and minimise the occurrence of risk events and issues.
- Customer Obsession mindset to be displayed towards resolving queries and aim towards getting queries addressed first time right
- Working as one HR team, personalising each interaction to ensure the best solution and experience is delivered thus reflecting in our CSAT survey scores
- Ensuring key performance metrices defined are met consistently, such as daily productivity, utilisation and accuracy of the activities performed
- Effective usage of key HR tools used within the HR Operations to manage daily BAU operations
- Be proactive in flagging any gaps in process and work with delivery leads to take necessary steps to fix the gaps identified
- Ensuring appropriate governance and documentation is in place and maintained to effectively manage delivery of the service, including:

- Maintaining up to date Work Instructions in support of service-related activities, where relevant
- Creation and maintenance of appropriate controls, ensuring that HR Advisory processes always adhere to the ERMF
- Adhere to internal Operational practices and procedures to support over all Service Delivery
- Building credibility and being seen as an enabler to support the business with HR related matters
- Managing their query portfolio efficiently, completing timely updates on our Case Management system and closely adhering to all controls
- Manage resources and requests in the way that outcome would justify HR Operations commitments
- Effective utilisation of self and resources to optimise the performance, cost, risk, and resilience of the service

What we’re looking for:

- Experience of working in HR or in a professional service delivery setting
- Experience of managing a caseload of complex queries
- Ability to problem solve and collaborate across teams to deliver a solution
- Ability to prioritise workload according to urgency or evidence of risk

Skills that will help you in the role:

- Professional HR qualification

Where will you be working?

Chennai

Be More at Barclays
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