
Voice Support Executive
7 days ago
**Key Responsibilities**
- Handle inbound and outbound calls to assist users with technical issues.
- Guide users in downloading, installing, and navigating the Tworings app.
- Resolve issues related to login, OTP, password reset, and profile access.
- Provide assistance with payment-related queries (subscription activation, failures, refunds).
- Escalate unresolved technical issues to the development team.
- Maintain accurate call logs and support records.
**Requirements**:
- Strong verbal communication skills in **Tamil** (**English**is a plus).
- Freshers are welcome (training will be provided). **Experience** in **voice-based technical/customer support** is encouraged.
- Basic understanding of **Android/iOS apps, internet connectivity, and troubleshooting steps**.
- Ability to explain technical steps clearly to non-technical users.
- Minimum qualification**:12th pass / Diploma / Graduate**.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
Application Question(s):
- Are you able to be polite and stay calm without getting angry, even in difficult situations?
**Location**:
- Thanjavur, Tamil Nadu (required)
Work Location: In person
**Speak with the employer**
+91 9787623574
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