Ftc - Associate - Retail Operations
4 days ago
About the Opportunity
**Job Type**: Fixed Term Contractor
Contract duration : 8 months.
Application Deadline: 25 May 2025
Job Description
Title Associate - Retail Operations
Department Retail Operations
Location Gurugram
Reports To Team Leader/Manager
Level 1
About Fidelity International
Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.
Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.
About your team
Retail Operations India handles requests from Fidelity’s Retail, Wholesale, Funds Network, Continental Europe and some Asian customers. The team receives sorts and processes a variety of customer instructions across product groups. The teams participate in several customer feedback loops, identifying and driving improvements to processes and client experience.
The goal for the team is:
- To provide excellent customer service and represent Fidelity as a premium service provider
- To help retain existing customers and attract new assets by handling client requests in a professional, timely and effective manner
- To work as a virtual team with the Customer Operations group in the UK.
- To work closely with internal colleagues - Marketing, Sales, UK Operations, Customer Services, BRC and Financial Controls to ensure timely resolution of all client issues and give regular feedback
To monitor, control and improve service standards
About you
Minimum qualification required is a Graduate.
- To process work within agreed service level and to the required quality levels.
- Work on excel and should have worked on Vlookup and Pivot
- Liaise with other departments across Retail operations
- Develop an understanding of Fidelity’s products and businesses as well as the internal and external clients
- To gain regulatory knowledge and ensure knowledge is maintained
- To keep supervisor informed of work in progress and escalate any possible issues which will impact on the timeframe to complete
- To ensure knowledge of procedures are kept up to date, and any new procedures implemented.
- Strong attention to detail and excellent communication skills
- Self - motivated and flexible with the ability to work as an effective part of a team
- Proactive approach to problem solving and service improvement
- Self-disciplined & Self - Starter
- Work towards achieving the relevant competency model for the role.
- Flexible to handle any ad-hoc business requirement and working in UK Retail and CE shifts.
- Good keyboard skills and PC literate Microsoft Word and Excel.
- Ability to plan and organise when faced with multiple tasks
- To identify risks in the team proactively and drive forward ideas to mitigate these
Feel rewarded
-
Ftc Associate
6 days ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 19 November 2024 Job Description Title FTC Associate-Retail Operations Department Global Platform Services Location Gurgaon Reports To Assistant Manager Level Grade 1 About Fidelity International We’ve been helping clients plan and save...
-
Ftc - Associate
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 8 months. Application Deadline: 14 July 2025 Job Description Title FTC - Associate Department Retirement and Transfers Capability Location Gurugram - India Reports To Assistant Manager Level Level 1 About Fidelity International Fidelity International offers world class...
-
Retail Sales Associate
4 days ago
Gurugram, Haryana, India The Souled Store Full time**The Souled Store** is looking for people to join the team as Retail Associate with a minimum of 1 to 3 years of experience with Fashion and Apparel Brands. As the Retail Associate at The Souled Store, you will be in charge of leading our organization's retail efforts. The role will involve interactions with a diverse group of people. A ‘roll up your...
-
Ftc - Associate
6 days ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 8 months. Application Deadline: 19 November 2024 Job Description Title Associate Department Product Management & Reconciliations Location Gurgaon Reports To Manager, Product Management Level 1 We’re proud to have been helping our clients build better financial futures...
-
Uniqlo Retail Associate
5 days ago
Gurugram, Haryana, India UNIQLO Retail Stores Full timeAbout Company: **UNIQLO is a global Japanese brand**that offers apparel known as LifeWear, which is designed to be simple, high-quality, and long-lasting. Each piece of clothing is made with modern elegance and aims to be the foundation of an individual's style. UNIQLO is part of **Fast Retailing Co., Ltd.,**a leading Japanese retail holding company with a...
-
Trainer - Retail Sales Associate
2 weeks ago
Gurugram, Haryana, India Raman Kant Munjal Foundation Full timeThe Raman Kant Munjal Foundation, an initiative of Hero Group is dedicated to enriching and energizing lives by helping the less privileged and thus enabling to build a happier and healthier community and society. There are various programs that are currently running in the organization. Some of the prominent ones are: - Asha Education Centres: Foundation...
-
Retail Sales Associate
6 days ago
Gurugram, Haryana, India Salt Attire Full time**Designation: CSA** **Location: Elan Epic Mall, Sector 70, Gurgaon (Haryana)** **Job description** - Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers’ questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing -...
-
Retail Sales Associate
2 weeks ago
Faridabad, Haryana, India AK Global Management Services Full time**Position: - Retail Store Associate** **Location - Faridabad, Haryana** **Role Description** The Retail Store Associate plays a crucial role in the store's daily operations, supporting the Store Manager in achieving sales targets and ensuring a seamless customer experience. The position requires direct engagement with customers, overseeing Field Sales...
-
Associate - Operations
2 weeks ago
Gurugram, Haryana, India WNS Global Services Full time**Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
-
Retail Associate
2 weeks ago
Gurgaon, Gurugram, Haryana, India Meritude Skills Development Full timeOpenings For: Retail Associate Qualification: 12th Professional Experience: 0-2 Years Age Group: 18-32 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹8,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Commission pay - Performance bonus -...
