Voice Process Executive

2 days ago


Delhi Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

**Job Title**: Support Executive - IVR Calls

**Key Responsibilities**:

- Handle IVR (Interactive Voice Response) calls professionally and empathetically.
- Respond to customer queries, troubleshoot issues, and escalate unresolved cases.
- Maintain accurate logs of interactions in CRM systems.
- Ensure high levels of customer satisfaction by providing timely and effective solutions.
- Follow call scripts and compliance standards.

**Requirements**:

- Strong English communication skills (verbal and written).
- Experience in BPO/Call Center
- Familiarity with IVR call systems and CRM tools.
- Ability to work in a fast-paced, customer-centric environment.

**Bonus**:

- Prior experience in voice-based international support.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- BPO: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9971014332


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