
Voice Process Executive
2 days ago
**Job Title**: Support Executive - IVR Calls
**Key Responsibilities**:
- Handle IVR (Interactive Voice Response) calls professionally and empathetically.
- Respond to customer queries, troubleshoot issues, and escalate unresolved cases.
- Maintain accurate logs of interactions in CRM systems.
- Ensure high levels of customer satisfaction by providing timely and effective solutions.
- Follow call scripts and compliance standards.
**Requirements**:
- Strong English communication skills (verbal and written).
- Experience in BPO/Call Center
- Familiarity with IVR call systems and CRM tools.
- Ability to work in a fast-paced, customer-centric environment.
**Bonus**:
- Prior experience in voice-based international support.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Bachelor's (required)
**Experience**:
- BPO: 1 year (preferred)
- Customer support: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9971014332
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