Voice Process

1 day ago

Bengaluru, India Sri Sai Tech HR Solutions Pvt Ltd Full time

**Required skills and qualifications**:

- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper

information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- **Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.**

Typical duties and responsibilities:

- Handling the calls with good communication skills professionally. Can speak fluently in Kannada,

**Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.**
- Language Combination required: (English + Kannada) or (English + Hindi) and any one regional

**Language. (Telugu, Tamil, Guajarati, Marathi, Assamese, Bengali)**
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

**Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.**
- **Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)**
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- **Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City,**

Bangalore, Karnataka 560100.
- **Employment Type: Permanent.**
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- **Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.**

**Working days: 6 with 1 day rotational off.**

**Salary Details: - (Fresher's Salary)**

**English + Tamil: 2,40,000 LPA**

**English + Telugu: 2,40,000 LPA**

**English + Kannada: 2,22,000 LPA**

**English + Hindi: 2,40,000 LPA**

**English + Assame: 2,80,000 LPA**

**English + Bengali & English + Gujarathi & English + Marathi: 2,80,000 LPA &**

**Experience Salary: 2,70,000 LPA To 3,20,000 LPA**

**Selection process:

- **

**1.Operation Round**

**2.Client Interview**

**3.Versant**

**Contact Number: 9385628808 &**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹240,000.00 - ₹280,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

**Speak with the employer**
+91 9385628808

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