Operations Coordinator

2 weeks ago

Hyderabad Telangana, India Expeditors Full time

**Job Description** The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.**

**Responsibilities**
- ** Enhance customer relationships by identifying areas for improvement in the overall customer experience**
- ** Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers**
- ** Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA**
- ** Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client**
- ** Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary**
- ** Maintain knowledge of customer and company policies on all aspects of product movement**
- ** Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs**
- ** Identify and articulate process improvement ideas to support operations**
- ** Create documented process for customers when requested - SOP/SWI creation**
- ** Support the implementation of company’s culture within the team**
- ** Work towards individual and department Key Performance Indicators (KPIs)**
- ** Meets company standards of 52 hours training per year per employee.**
- ** Attend training classes when required.**
- ** Complete mandatory training when required.**
- ** Should be able to work in 8:00PM IST- 5:00AM IST.**

**Qualifications**
- **
Bachelor's degree or equivalent working experience**
- ** 1-2 years of experience in logistics and/or high volume customer service roles**
- ** Fluent in English; excellent written and oral communication skills**
- ** Excellent customer service skills**
- ** Strong organizational, communication and problem-solving skills**
- ** Self-starter with the ability to triage and prioritize tasks in a fast-paced environment**
- ** Analytical mindset with the ability to interpret data and make informed decisions**
- ** Possesses a positive, can-do attitude**
- ** Strong knowledge of Microsoft Office, Google Workspace**

**Additional Information**
All your information will be kept confidential according to EEO guidelines.

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