Workshop Supervisor

Location: Noida, India

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

**Position Summary**:
**The Workshop Manager reports to the Accountable Manager and is responsible for the Maintenance Operations Department activities.**

**Specific Responsibilities Include**:

- Perform repairs, modifications and retrofits activity including release of ARC form.
- Responsible for In-House Test bench maintenance activity including operational liaison with external vendors.
- Support the workshop for technical /product related issues; coordinate with Field Service team as needed.
- Responsible for the satisfactory completion and certification of all work required by contracted operators/ customers in accordance with the work specification (Work Order and approved MOE procedures) and compliance with applicable DGCA requirements, company’s procedures and customer requirements.
- Develops and implements training programs and recurrent training using internal and/or external sources for improving technical qualifications, personnel, productivity, versatility and workmanship.
- Facilitate the audits inspections and respond to quality deficiencies in the area of activity for which he/she is responsible, which arise from independent quality audits.
- Ensuring through the workforce that the quality of workmanship in the final product is to a standard acceptable to the organization and DGCA.
- Responsible for the implementation of the safety policy, human factor issues and good maintenance practices.
- Assures availability and use of suitable tools, materials and equipment appropriate to the ratings of this maintenance organization repair station, in accordance with manufacturers, customers and THALES directives to perform the planned tasks.
- To record and notify any inaccurate, incomplete or ambiguous procedure, practice information or maintenance instruction contained in the maintenance data used by maintenance personnel to the author of maintenance data.
- Provide a common work card, Task Routing Sheet Form to be used throughout relevant parts of the organization and comply with 145.A.45 (e).
- Responsible for notifying the Accountable Manager whenever deficiencies emerge, which require him/her, attention in respect of finance and the acceptability of standards (Accountable Manager and Quality Manager to be officially informed of any lack of 25% of available man-hours over a calendar month).
- Responsible for ensuring that any work for internal workshops or external contracted / subcontracted organizations is correctly detailed in a work order/contract and that the requirements of the contract/work order are fulfilled in respect of inspection.
- Ensures availability of all necessary maintenance data in terms of CMM, Repair Instructions from THALES OEM.
- Responsible for carrying out and ensuring the competence assessment of all personnel engaged in maintenance including certifying staff, Technicians and Stores personnel.
- Responsible for ensuring, through the workforce under him/her control, that the quality of workmanship in the final product is to a standard acceptable to THALES and DGCA;
- Ensure that all work on aircraft components is carried out to the standards specified in 145.A.65 (b)
- Supplying necessary technical documents for customers and to ensure specified records are maintained with respect to all maintenance work carried out by the organization as per the requirements of MOE.

**Main Tasks & Responsibilities**:
**1. Engineering Competencies**
- To innovate, improve, implement, evaluate and sustain the engineering/repair processes and capabilities
- To advocate engineering best practices in engineering team and workshop to improve work processes and for optimum operational efficiencies.

**2. Central Engineering Liaison & Co-operations**
- Liaise with Central Engineering for technical related matters to support repair needs.
- Cooperate with engineering entities on projects and Chronic unit management.

**3. Technical and Means support**

Monitor & Escalate support effectiveness (with job prioritization) to Industrial support Manager and Industrial maintenance manager. Ensure adequate support to operation's requests and ensure adequate support given for capability setup