Client Support Executive

3 days ago

Mohali, India Suffescom Solutions Pvt. Ltd Full time

**JOB BRIEF**

We are looking for an active, energetic Client Support Executive, Who is responsible for Customer\'s help for all tech challenges faced while using the Product and services provided.

**ROLES AND RESPONSIBILITIES**
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.

**Requirements**:

- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

**WORKING SHIFT: Rotational, 8 hours**

**JOB TYPE**: **FULL TIME**

**Benefits**:
On time salary

inter
- tech work

Skill upgradation trainings

Soft skills trainings

Rewards and recognitions

weekly de-stressing activities

**Salary**: From ₹30,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Phase 8A, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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