Dispatcher

2 weeks ago

Mohali, India DNA Scale Full time

**About the Job**:
**Responsibilities**:

- Dispatch drivers and monitor their progress throughout the day.
- Plan and coordinate routes for drivers to ensure timely delivery.
- Plan daily loads, manage equipment for pickups and deliveries.
- Scheduling pickup and delivery appointments for drivers.
- Ensure all units are on schedule for delivery and pickup.
- Communicating with brokers, carriers, and customers
- Shipping/Receiving administration
- Customer service
- Coordinate orders between sales and drivers
- Directing and organizing logistics activities that may include obtaining shipping rates or negotiating with service providers.
- Ensuring carrier compliance with company policies and procedures.
- Continually update customers as to the status of each order as required and solve customer-specific freight issues.
- Communicate with drivers, Customers, and internal staff regarding and delays or issues.
- Ensure all necessary documentation is completed accurately and on time.
- Edit orders as needed
- Print bills of lading and supporting paperwork
- Verify quantity and items on bills of lading to pick tickets, noting discrepancies
- Create reports
- Understand the needs of the customers
- Assist with other administrative tasks as required terms.
- Send daily reports to customers verifying drivers for pickups.
- Enter data in computer system and maintain logs and records of calls, activities and other information.
- Ensure proper safety procedures are being carried out.
- Resolve any logístical problems that arise such as traffic or other delays

**Dispatch Coordinator Qualifications/Skills**:

- Written and verbal communication skills.
- Attention to detail.
- Flexibility.
- Word processing skills.
- Spreadsheet preparation.
- Administrative writing and reporting skills.
- Organizational skills.
- MS Excel.
- Good time-management with an ability to prioritize and multi-task.

**Education and Experience Requirements**:

- Bachelor’s degree.
- Microsoft suite experience.
- Spreadsheet experience.
- 6 months experience in voice process/customer services.

**Work Days**:5days/week (Rotational)

**Job Location**: Mohali

**Shift** - Night Shift

Thanks & Regards

**Salary**:

- 20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Notice Period?
- Current in hand salary?
- Expected in hand salary?

**Language**:

- English (preferred)

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