Customer Relationship Executive

1 week ago


Srinagar, India Infahs Full time

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

LOCATION

Srinagar

EMPLOYMENY TYPE

Probation

**What You’ll Do**:

- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes.
- Act as point of contact for complaints and escalate issues as appropriate.
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs

**REQIREMENTS**:

- BSc/BA in Business Administration, Marketing or a related field
- Background in customer service; industry knowledge is a plus
- Proven track record of meeting and exceeding targets
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team



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