
Customer Support International Voice Process-1
2 weeks ago
The collection process in a BPO (Business Process Outsourcing) company involves a series of steps to encourage customers to pay their delinquent debts. Some of the key responsibilities of a collection agent include:
Communicating with customers
Collections agents typically contact customers by phone to resolve delinquent accounts and collect payment.
Negotiating payment plans
Collection agents may negotiate payment plans with customers.
Maintaining records
Collection agents are responsible for maintaining accurate records of all collections activities.
Following up with customers
Collection agents may follow up with customers who are non-responsive via letter series.
Locating customers
Collection agents may use credit bureau information, background checks, loan documents, and other paperwork or databases to locate customers.
Determining a mutually agreed settlement
If the customer responds within a given time, the collection team may initiate debt recovery and discuss a settlement with the debtor.
**Job Types**: Full-time, Permanent
Pay: ₹33,000.00 - ₹40,000.00 per month
Schedule:
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
Application Question(s):
- Are You okay with shift ?
- Are you okay with Collection Process ?
- Are you Okay with Noida sec 63 Location ?
- Are you okay to for face to face interview ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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