Uk Shift
5 days ago
**PRINCIPAL DUTIES AND RESPONSIBILITIES**:
- Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call/ chat resolution & accurate research initiation
- Maintain internal & client defined quality on calls/ chats/mails
- Understands and contributes positively in meeting client SLAs & targets
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development
**Role Requirements: -**
- Any Graduate
- 0-5 yrs of Experience for Associate Level
- Prior Customer Service experience would be preferred
- Strong Customer Service Orientation
- Excellent comprehension and articulation of client specific plans and provisions
- Working knowledge of computers (Diploma / short term course)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
**Working Days**: 5 Days working with Sat & Sun Fixed Week off
**Notice Period**: Immediate
**Shift Timings**:
- UK Shift
- 2 Ways Cab Facilities will be provided.
**Job location**: Chennai
**Salary**
For Fresher Salary Upto **2.7L CTC PA**
For Experienced Salary Upto **3.25L to 4.5 CTC PA**
**Rounds of Interview**
- Online Assessment
- HR Discussion
- Manager Round
**Regards,**
**Siva**
** +91-XXXXXXXXXX
HR - Oxilum
- Role:
Non Tech Support - Voice / Blended
- Salary:
2,75,000 - 4,50,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area
Customer Success, Service & Operations
- Role Category
Voice / Blended
- Employment Type:
Full Time, Permanent
- Key Skills
BPO
International Voice Process
Cognizant
Wipro
voice
Customer Service
International Call Center
TCS
Accenture
RRD
Semi Voice
HP
UK Shift
HCL
Customer Support
IBM
Zoho
Sutherland
Customer Care
Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate
Company Profile
- Oxilum Technologies
-
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