Pd

3 days ago

Hyderabad Telangana, India Genpact Full time

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- HRO_
- Job Summary_
- The Human Resources Coordinator will provide high quality, comprehensive support on key HR processes and HR transactions enterprise-wide. This role will deliver exceptional customer service and reliable answers to employees and people managers. They will also execute on efficient processes resulting in more consistent data and insights._

**_ _**
- Job Responsibilities:_
- _Serve as initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine scope of need, work to resolve issue, and direct to resources; escalate issues when necessary._
- _Find opportunities for continuous improvement initiatives within assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders._
- _Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible._
- _Support employees via written case work and through phone calls._
- _Managing large amounts of inbound and some outbound calls in a timely manner._
- _Identifying customers’ needs, clarify information, research every issue and providing solutions_
- _Answer incoming calls from employees_
- _Maintain confidential and sensitive information._
- _Ensure all Service Level Agreements are met or exceeded._
- _Performs background research and follow-up needed to resolve employee requests that cannot be resolved at the time of initial contact, including root cause analysis._
- _Maintain standard operating procedures, policies, systems, and technology to ensure that maximum efficiencies are achieved in responding to employee inquiries. Ensure that all Service Level Agreements are met or exceeded._
- _Assist in quality assurance or People Connect Request work, as needed_
- _Completing full People Connect Request work training to understand the foundation of inquiries from our employees along with basic troubleshooting._
- _Resolve assigned escalated Requests for key business/functional stakeholders in correspondence with that request’s service level agreement_
- _Engage with leaders and/or employees as needed to support the successful execution of key employee Moments that Matter through data and project support_

**_ _**
- Minimum Qualifications_
- _Bachelor’s or equivalent education_
- _Strong organizational skills with an ability to handle multiple tasks simultaneously._
- _Demonstrated attentiveness and responsiveness to customer needs with exceptional outcomes._
- _Strong written and verbal communication skills._
- _Ability to use a PC as well as Microsoft Office Suite and other human capital management software._

**_ _**

**_
Job_**_Process Developer_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 26, 2024, 1:36:37 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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