Ibm Tririga Administrator

JLL supports the Whole You, personally and professionally.

IBM Tririga Administrator
JLL Technologies

**What this job involves**:
About the role
We are looking for a highly impactful & resourceful TRIRIGA Administrator/Server System Engineer Professional to join us as IBM TRIRIGA Administrator / Server Support Engineer to support Technology Solutions Team and help manage its IT Infrastructure and Managed Services effectively and efficiently

The role is critical and would support Infrastructure Services needs at India and other regions and would involve in supporting Day-to-Day requirements, reporting, information management, risk management, change management & effective knowledge management required from time-to-time

TRIRIGA System Administrator role requires active engagement in TRIRIGA systems support activities associated with delivery of customer-defined implementations and resolution of issues. The incumbent will liaison with Infrastructure, Database, Cloud operations, Network Teams to understand the dependences and fix issues as per requirement

**Responsibilities**:
Maintaining existing systems by analyzing, designing and implementing changes to the system baselines so that baseline changes meet customer requirements.

Monitoring system performance and maintain systems to ensure everything runs smoothly and securely.

Support Infrastructure, Database, Cloud operations, Networks teams in various IT activities involving TRIRIGA systems.

Providing technical support when requested

Analyze customer’s challenges and take a primary role in the design, support and implementation of comprehensive solutions that integrate smoothly into customer environments.

Troubleshoot first and intermediate level support tickets.

Perform root cause analysis of any recurring problem.

Customer interaction for ticket status reporting or work directly with client for any ticket resolution.

SLA support - Ensure that all SLA projects are delivered according to the specification.

Creation of PMR and Interaction with IBM for any product related issue

Experience & Education
Bachelor’s degree in Computer Science Background with 5-8 years of Experience in TRIRIGA Administration, Server Support and Management

Technical Skills & Competencies
5+ years of experience administering Windows and Linux enterprise servers and providing infrastructure support to clients.

Understanding of web architecture, database administration (Oracle, IBM DB2, or MSSQL), basic networking concepts.

TRIRIGA Application and Platform Installations & Upgrade

Installation and configuration of WAS (WebSphere Application Server)

Basic Unix Scripting & Shell commands

TRIRIGA Admin Console Knowledge & Configurations

Performance Tuning Methods for WAS & Tririga

Basic understanding of how to write own SQL

Troubleshooting Server-side issues

Knowledge on SSL/TLS concept and installation of Certificates

ITLM Process (Change Management)

Knowledge of Disaster Recovery set ups, SSL, SSO, Firewalls and VPN.

**Familiarity with Cloud Service Management**: AWS Cloud Services or Microsoft Azure

Solid communication, analytical and troubleshooting skills in a multi-user high availability environment

Create and maintain technical documentation w.r.t clients, process flow, training etc

Ability to work independently, prioritize and deliver results as per SLAs

Good interpersonal skills and ability to function as a team

High flexibility in working hours/days for maintenance activities

Tech-savvy and willingness to explore new technologies

Willing to work on Automation considering our future path

Good knowledge and hands-on experience in Documentation

Excellent communication skills, with ability to describe complex technical scenarios in a concise manner, both verbally and written, and articulating the content depending on the audience

Flexible and provide support through 24x7 window

IT Based Certifications preferred

**What we can do for you**:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers