Coordinator, Managed Social Response

Why Work at Reputation?

- Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

- We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

- Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

- The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

- Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

- Our Mission: We exist to forge relationships between companies and communities.

Responsibilities:

- Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues.
- Response to comments, questions, and concerns in a timely and professional manner.
- Collaborate with customers to ensure responses align with brand and customer loyalty.
- Provide feedback and updates to the Operations, Customer Success, and Managed Services teams.
- Manage projects under tight deadlines.
- Additional duties as assigned.

Qualifications:

- Bachelor degree required or currently in the final stages of completing a degree

program.
- 0 ~ 2 years of experience with social media engagement and community management.
- Technical proficiency with platforms like Google, Facebook, and third-party source response guidelines and functionality is preferred.
- Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
- Salesforce experience preferred.
- Strong communication skills (both verbal and written).
- Strong attention to detail and decision-making.
- A hybrid work environment with a minimum requirement of 2 days onsite per week.
- Open to working a standard or non-standard shift schedule.

When you join Reputation, you can expect:
- Flexible working arrangements.- Career growth with paid training tuition opportunities.- Active Employee Resource Groups (ERGs) to engage with.- An equitable work environment.

Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton_._

Our employees highlight our:
- Ample Opportunities
- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”- Positive Culture
- "Great opportunity and exceptional culture."

“You will never have a better culture anywhere else. Period.”- Training and Tools
- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”- Balance
- “Great work life balance and awesome team environment”

Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:
- Diversity: Embracing a culture that values uniqueness.- Inclusion: Inviting diverse groups to take part in company life.- Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:
- Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws- Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy- Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)- Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)- OPD: of 7500 per annum per employee

Leaves- 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)- 12 Casual/Sick leaves (Pro-rata calculated)- 02 Earned Leaves per Month (Pro-rata calculated)- 04 Employee Recharge days (aka company holiday/office closed)- Maternity & Paternity (6 months)- Bereavement Leave (10 Days)

Car Lease:
Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and