Operation Executive

3 days ago

Gomtinagar Lucknow Uttar Pradesh, India Bharat and Associates Full time

**Location**: Lucknow (Hybrid)
**Department**: Operations / Customer Operations / Back-office Operations
**Reports to**: Operations Manager / Team Lead / Human Resource
**Experience**: 1-3 years (or as specified)
**Employment type**: Full-time

Role summary

We’re hiring an organized, data-driven Operations Executive to join our operations team in a hybrid capacity. You’ll ensure smooth day-to-day operations, support process execution and continuous improvement, and act as a link between on-site teams, remote staff, and other departments. Ideal for someone who’s hands-on, comfortable with metrics, and experienced with basic operations tools (Excel/Google Sheets, CRM/ERP).

Key responsibilities
- Execute daily operational tasks: order processing, data entry, reconciliation, documentation and record-keeping.
- Monitor and meet SLAs and KPIs (TAT, accuracy, ticket resolution).
- Coordinate between teams (sales, customer support, finance, logistics) to resolve escalations and remove blockers.
- Maintain and update operational dashboards and regular reports for stakeholders.
- Identify process gaps and propose improvements; support implementation of process changes.
- Conduct quality checks and audits to ensure data integrity and compliance.
- Support onboarding and training for new operational staff.
- Assist in inventory/asset tracking, vendor coordination, and basic procurement tasks (if applicable).
- Handle ad-hoc projects and cross-functional requests as assigned by the manager.

Required qualifications & experience
- Bachelor’s degree (BBA, Commerce, or related field preferred) or equivalent work experience.
- 1-3 years of operations / back-office / customer operations experience (or 2-5 years for a mid-level profile).
- Strong proficiency with Excel/Google Sheets (formulas, pivot tables) and basic data analysis.
- Comfortable using CRMs/ERPs, ticketing systems, or MIS tools.
- Good written and verbal communication skills in English and Hindi (as applicable).

Required skills & competencies
- Strong attention to detail and high accuracy.
- Good organizational and time-management skills; ability to multitask.
- Problem-solving mindset and ability to work with mínimal supervision.
- Customer-centric approach and professional stakeholder management.
- Basic understanding of SOPs, process documentation, and quality audits.
- Comfortable working in hybrid mode — reliable commute to office on in-office days.

**Note : - Own Laptop & Suitable Wifi Connection**

**Job Types**: Full-time, Permanent

Pay: ₹10,227.78 - ₹32,289.89 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Work from home

Work Location: In person

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