Network Monitoring Technician

US CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: No

Description

Join Northrop Grumman on our continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued and start contributing to our team of passionate professionals providing real-life solutions to our world’s biggest challenges. We take pride in creating purposeful work and allowing our employees to grow and achieve their goals every day by Defining Possible. With our competitive pay and comprehensive benefits, we have the right opportunities to fit your life and launch your career today.

The Enterprise Event and Outage Management team is a 24x7 operations support model and the potential exists for on-call availability and supporting a variety of shifts, including holidays and weekends.

Basic Qualifications for Level 2:
- Associate's or other 2-year technical degree in related discipline and 2 years of related experience ; in lieu of a degree, an additional years of relevant experience may be considered.- Knowledge of network infrastructure topologies, devices and troubleshooting techniques.- Ability to solve problems by utilizing training, knowledge, tools, and analytical skills.- Organized, self-starter that has superior customer service skills and pays close attention to detail.- Ability to establish and manage bridge calls for incidents and outages.- Ability to coordinate and lead outages and events providing effective oral and written communications.- Strong attention to details - driven to prevent errors.- Ability to grasp complex information quickly and effectively research additional information is required.- Excellent oral and written communication skills are required.- Ability to provide translation of incident communications from technical details into non-technical summarizations.- Must be flexible and demonstrate strong judgment/decision-making skills.- A strong commitment and proven ability to work cooperatively in a team environment is paramount.

Basic Qualifications for Level 3:
- Bachelor’s Degree with 4 years of relevant experience; Associate's or other 2-year technical degree in related discipline and 6 years of related experience; in lieu of a degree, an additional years of relevant experience may be considered.- Knowledge of network infrastructure topologies, devices and troubleshooting techniques.- Ability to solve problems by utilizing training, knowledge, tools, and analytical skills.- Organized, self-starter that has superior customer service skills and pays close attention to detail.- Ability to establish and manage bridge calls for incidents and outages.- Ability to coordinate and lead outages and events providing effective oral and written communications.- Strong attention to details - driven to prevent errors.- Ability to grasp complex information quickly and effectively research additional information is required.- Excellent oral and written communication skills are required.- Ability to provide translation of incident communications from technical details into non-technical summarizations.- Must be flexible and demonstrate strong judgment/decision-making skills.- A strong commitment and proven ability to work cooperatively in a team environment is paramount.

Preferred Qualifications:
- Bachelor’s Degree with 9 years of relevant experience or master’s degree with 7 years of relevant experience.- Ability to obtain DOD Secret clearance.- Experience working with internal and external customers.-
- ServiceNow Incident, Problem, and Change Management.- ServiceNow ITOM Tools and AIOps Operator Workspace.- SolarWinds Network Monitoring.

Salary Range: $45,500.00 - $75,800.00Salary Range 2: $54,000.00 - $90,000.00

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042


Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race,