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Front Desk Associate

2 weeks ago

Rishikesh, India Holy Vivasa Full time

**Job Overview**

**Responsibilities**
- Greet guests warmly upon arrival and provide them with information about the hotel and local attractions.
- Manage the check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain a clean and organized front desk area to create a welcoming environment for guests.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Assist with administrative tasks such as filing, data entry, and managing guest records.

**Skills**
- Proven experience in hotel management or customer service roles is preferred.
- Strong phone etiquette skills for effective communication with guests over the phone.
- Familiarity with front desk operations in a hotel or resort setting is a plus.
- Excellent guest relations skills to foster positive interactions with all visitors.
- Bilingual abilities are highly desirable to accommodate diverse guests.
- Attention to detail and strong organizational skills to manage multiple tasks efficiently.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day

Pay: From ₹12,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person