Ecommerce Customer Service

1 week ago

Pune Maharashtra, India Gotraka Ecommerce PVT LTD Full time

**About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live chats**.

**Responsibilities**:As an Ecommerce Customer Specialist at Gotraka, you'll be the frontline ambassador, ensuring an exceptional customer experience through effective calls, messaging and live chat interactions.

**Daily Tasks**:

- **Calls**:Assisting customers with queries and providing guidance to customers in their buying choices.
- **Customer Messaging**: Engage with customers promptly and professionally, addressing inquiries and providing product information.
- **Live Chat Support**: Provide real-time assistance to customers navigating our platforms, ensuring a seamless experience.
- **Issue Resolution**: Proactively handle customer concerns, RMA requests, and return queries with empathy and efficiency.

**What We're Looking For**:To excel in this role, we're seeking an individual who:

- _Fluent English:_ Proficient in speaking, reading, and writing.
- _Customer Focus:_ Passionate about delivering top-notch service and creating positive customer interactions.
- _Problem-Solving Skills:_ Ability to resolve issues and provide solutions in real-time.
- _Adaptability:_ Thrives in a fast-paced environment and remains calm under pressure.

**What We Offer**:Joining Gotraka means access to:

- _Dynamic Work Environment:_ A collaborative space focused on customer satisfaction.
- _Training:_ Continuous learning opportunities to enhance your customer service skills.
- _Cutting-Edge Tools:_ Utilize top-of-the-line technology to assist customers effectively.
- _Career Growth:_ Be part of a company at the forefront of the tech industry.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- UK shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Which customer messaging platform have you used?

**Experience**:

- E-Commerce: 1 year (required)
- Amazon Seller Central: 1 year (required)

Work Location: In person

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