Executive Housekeeper

**JOB DESCRIPTION**:
**Executive Housekeeper - Main Duties**

**Administration**
- Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manuals.
- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
- Reads and updates the Communications Log Books.
- Ensures the use new technology and equipment is explored and implemented wherever appropriate.
- Ensures Housekeeping service standards are in accordance with the Operations Manual.

**Customer Service**
- Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible in-room service.

**Financial**
- Endorses all purchase requests and invoices for Housekeeping related expenses.
- Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

**Financial (continued)**
- Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
- Assists in monthly re-forecasting, as appropriate.
- Assists in the preparation of the Annual Business Plan for Rooms Division.
- Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.
- Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

**Operational**
- Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
- Carries out inventory-taking of supplies and operating equipment as required by the Finance Division.
- Works with the Materials Manager to ensure sufficient flower arrangements for the hotel.
- Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
- Oversees the cleanliness of guest rooms and public areas.
- Oversees the cleanliness of public and back-of-the house areas, including the Employee Residences.
- Works with vendors to provide uniforms for all hotel employees.
- Ensures the proper handling and control of lost and found items.
- Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager and/or Assistant Managers - Housekeeping.
- Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
- Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
- Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures Housekeeping employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

**Personnel**
- Assists the recruitment and selection of all Housekeeping employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
- Ensures the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Conducts annual Performance Development Discussions with Housekeeping employees, supports them in their professional development goals.
- Plans and implements effective training programmes for all Housekeeping employees in coordination with the Training Manager and Departmental Trainers.
- Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
- Develops the skills and effectiveness of all Housekeeping employees through t