Executive Housekeeper

Job Description Organization- Andaz Delhi Summary Operational - In concert with Director of Rooms support the efficient functioning of operations. - Ensures the smooth and efficient running of the Housekeeping/Laundry/Flower Shop department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. - Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. - Carries out inventory taking of supplies and operating equipment as required by the Finance Department. - Be responsible for hotel flower arrangements. - Communicates with and supervise the hotel's contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained. - Oversees the cleanliness of guest rooms and public areas. - Oversees the cleanliness of public and back-of-the house areas. - Works with vendors to provide uniforms for all hotel employees. - Ensures the proper handling and control of lost and found items. - Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeping/Laundry Manager and/or Assistant Managers - Housekeeping/Laundry/Flower Shop. - Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities. - Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance. - Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented. - Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. - Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. - Ensures Housekeeping/Laundry/Flower Shop employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams. Administrative - Oversees and assists in the preparation and updates of the Housekeeping/Laundry Departmental Operations Manual. - Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. - Reads and updates the Communications Log Books. - Ensures the use new technology and equipment is explored and implemented wherever appropriate. - Ensures Housekeeping/Laundry/Flower Shop service standards are in accordance with the Operations Manual. - Oversees the preparation and update of individual Departmental Operations Manuals. - Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner. Financial - Endorses all purchase requests and invoices for Housekeeping/Laundry/Flower Shop related expenses. - Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. - Ensures Housekeeping/Laundry/Flower Shop operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators. - Assists in monthly reforecast, as appropriate. - Assists in the preparation of the Annual Business Plan for Rooms. - Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information. Personnel - Oversees the recruitment and selection of all Housekeeping/Laundry/Flower Shop employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees. - Oversees the punctuality and appearance of all Housekeeping/Laundry/Flower Shop employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards. - Conducts annual Performance Development Discussions with Housekeeping/Laundry/Flower Shop employees, supports them in their professional development goals. - Plans and implements effective training programmes for all Housekeeping/Laundry/Flower Shop employees in coordination with the Training Manager and Departmental Trainers. - Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings. - Develops the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees through the appropriate training, coaching, and/or mentoring. - Be responsible for the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees. - Ensures work schedules reflect business needs and other key performance indicators. - Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. - Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics. - Ensures employees have a complete understanding of and adhere to employee rules and regulations. - Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. - Ensures standards as stated in the Operations Manuel are maintained by the employees. - Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented. Other Duties - Attends and contributes to all Meetings as required. - Is knowledgeable in statutory legislation in employee and industrial relations. - Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. - Ensures high standards of personal presentation and grooming. - Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations. - Responds to changes in the Housekeeping/Laundry/Flower Shop function as dictated by the industry, company and hotel. - Attends training sessions and meetings as and when required. - Carries out any other reasonable duties and responsibilities as assigned. Qualifications - Minimum 3+ years of experience in similar position. - Ideally with a relevant degree or diploma in Hospitality or Tourism management. - Excellent problem solving and interpersonal skills. - Demonstrate a growth mindset. - Coach, mentor & Empower T.E.A.M.